Logistics & Exchanges

Shipping And Returns Policy

Delivery, shipping, package-opening proof, defects, exchanges, refunds, COD, and support.

Before You Open Your Order

Couriers do not allow parcels to be opened before delivery is completed. Once you receive your parcel, we strongly recommend recording a video while opening the package. This protects you completely in case your order arrives damaged or defective. Without video proof, we may not be able to process a claim for a defective product. This is standard practice and takes 30 seconds. Please make it a habit.

Delivery: 5-7 Working Days

Major cities can arrive earlier. Other cities may need the full 7 days.

Video After Delivery

After receiving your parcel, record the package opening for defect claims.

7-Day Size Exchange

Exchange is allowed if the short is unworn, unwashed, tagged, and sent back to us.

No Cash Refunds

Limited batches are eligible for size exchange only.

International shipping

Destination Rate Guide

All rates are in PKR. For parcels below 20 kg, shipping is the first-kilogram rate plus the additional-kilogram rate for every started kilogram after the first. Parcels from 20 kg are charged per started kilogram using the applicable KHI, LHE, or RWP dispatch rate.

A fixed PKR 1,200 transfer charge from Multan to Karachi is added once to every international shipment.

The checkout calculates the final charge from your destination and the products' actual weight. These rates are estimates, not delivery-time or service guarantees, and international orders require online payment.

DDU means duties and taxes are not included: the recipient is responsible for any amount assessed at the destination. China is currently available at checkout only for parcels up to 2 kg; its other supplied columns remain visible for reference.

United States

First kg: Rs 12,200
Additional kg: Rs 2,600
KHI / kg at 20 kg+: Rs 2,600
LHE / kg at 20 kg+: Rs 2,660
RWP / kg at 20 kg+: Rs 2,550

UK Mainland

First kg: Rs 5,500
Additional kg: Rs 1,600
KHI / kg at 20 kg+: Rs 1,550
LHE / kg at 20 kg+: Rs 1,650
RWP / kg at 20 kg+: Rs 1,600

Canada

First kg: Rs 12,200
Additional kg: Rs 2,600
KHI / kg at 20 kg+: Rs 2,600
LHE / kg at 20 kg+: Rs 2,660
RWP / kg at 20 kg+: Rs 2,550

Australia

First kg: Rs 6,000
Additional kg: Rs 1,919
KHI / kg at 20 kg+: Rs 1,770
LHE / kg at 20 kg+: Rs 2,100
RWP / kg at 20 kg+: Rs 2,100

Germany

First kg: Rs 6,000
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,900
LHE / kg at 20 kg+: Rs 1,950
RWP / kg at 20 kg+: Rs 1,850

France

First kg: Rs 7,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,950
LHE / kg at 20 kg+: Rs 2,121
RWP / kg at 20 kg+: Rs 2,000

Italy

First kg: Rs 8,000
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 2,000
LHE / kg at 20 kg+: Rs 2,100
RWP / kg at 20 kg+: Rs 2,000

Spain

First kg: Rs 8,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,900
LHE / kg at 20 kg+: Rs 2,100
RWP / kg at 20 kg+: Rs 1,950

Sweden

First kg: Rs 8,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,900
LHE / kg at 20 kg+: Rs 2,100
RWP / kg at 20 kg+: Rs 1,950

Netherlands

First kg: Rs 8,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,900
LHE / kg at 20 kg+: Rs 2,050
RWP / kg at 20 kg+: Rs 1,950

Denmark

First kg: Rs 7,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,850
LHE / kg at 20 kg+: Rs 2,050
RWP / kg at 20 kg+: Rs 1,950

Ireland

First kg: Rs 7,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,900
LHE / kg at 20 kg+: Rs 2,150
RWP / kg at 20 kg+: Rs 2,050

Finland

First kg: Rs 7,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,900
LHE / kg at 20 kg+: Rs 2,150
RWP / kg at 20 kg+: Rs 2,050

Poland

First kg: Rs 7,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,950
LHE / kg at 20 kg+: Rs 2,150
RWP / kg at 20 kg+: Rs 2,050

Norway

DDU

First kg: Rs 9,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,950
LHE / kg at 20 kg+: Rs 2,250
RWP / kg at 20 kg+: Rs 2,150

Switzerland

DDU

First kg: Rs 9,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,950
LHE / kg at 20 kg+: Rs 2,250
RWP / kg at 20 kg+: Rs 2,150

Belgium

First kg: Rs 7,000
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,850
LHE / kg at 20 kg+: Rs 2,050
RWP / kg at 20 kg+: Rs 1,950

New Zealand

DDU

First kg: Rs 12,500
Additional kg: Rs 3,200
KHI / kg at 20 kg+: Rs 3,200
LHE / kg at 20 kg+: Rs 3,500
RWP / kg at 20 kg+: Rs 3,350

Scotland

First kg: Rs 7,500
Additional kg: Rs 1,900
KHI / kg at 20 kg+: Rs 1,800
LHE / kg at 20 kg+: Rs 1,850
RWP / kg at 20 kg+: Rs 1,830

Japan

DDU

First kg: Rs 6,000
Additional kg: Rs 2,100
KHI / kg at 20 kg+: Rs 2,150
LHE / kg at 20 kg+: Rs 2,200
RWP / kg at 20 kg+: Rs 2,180

South Africa

DDU

First kg: Rs 13,500
Additional kg: Rs 2,900
KHI / kg at 20 kg+: Rs 3,150
LHE / kg at 20 kg+: Rs 3,400
RWP / kg at 20 kg+: Rs 3,250

Austria

First kg: Rs 7,500
Additional kg: Rs 2,150
KHI / kg at 20 kg+: Rs 1,850
LHE / kg at 20 kg+: Rs 2,050
RWP / kg at 20 kg+: Rs 1,950

UAE

First kg: Rs 3,500
Additional kg: Rs 1,500
KHI / kg at 20 kg+: Rs 1,000
LHE / kg at 20 kg+: Rs 1,200
RWP / kg at 20 kg+: Rs 1,150

Saudi Arabia

First kg: Rs 5,500
Additional kg: Rs 2,700
KHI / kg at 20 kg+: Rs 1,850
LHE / kg at 20 kg+: Rs 1,900
RWP / kg at 20 kg+: Rs 1,880

China

Checkout up to 2 kg

First kg: Rs 6,500
Additional kg: Rs 3,200
KHI / kg at 20 kg+: Rs 2,700
LHE / kg at 20 kg+: Rs 2,800
RWP / kg at 20 kg+: Rs 2,850

Qatar

First kg: Rs 6,000
Additional kg: Rs 3,150
KHI / kg at 20 kg+: Rs 1,950
LHE / kg at 20 kg+: Rs 2,050
RWP / kg at 20 kg+: Rs 1,980

Oman

First kg: Rs 6,500
Additional kg: Rs 3,500
KHI / kg at 20 kg+: Rs 1,950
LHE / kg at 20 kg+: Rs 2,050
RWP / kg at 20 kg+: Rs 1,980

Kuwait

First kg: Rs 5,500
Additional kg: Rs 3,300
KHI / kg at 20 kg+: Rs 2,250
LHE / kg at 20 kg+: Rs 2,300
RWP / kg at 20 kg+: Rs 2,280

Destination	First kg	Additional kg	KHI / kg	LHE / kg	RWP / kg
United States	Rs 12,200	Rs 2,600	Rs 2,600	Rs 2,660	Rs 2,550
UK Mainland	Rs 5,500	Rs 1,600	Rs 1,550	Rs 1,650	Rs 1,600
Canada	Rs 12,200	Rs 2,600	Rs 2,600	Rs 2,660	Rs 2,550
Australia	Rs 6,000	Rs 1,919	Rs 1,770	Rs 2,100	Rs 2,100
Germany	Rs 6,000	Rs 2,150	Rs 1,900	Rs 1,950	Rs 1,850
France	Rs 7,500	Rs 2,150	Rs 1,950	Rs 2,121	Rs 2,000
Italy	Rs 8,000	Rs 2,150	Rs 2,000	Rs 2,100	Rs 2,000
Spain	Rs 8,500	Rs 2,150	Rs 1,900	Rs 2,100	Rs 1,950
Sweden	Rs 8,500	Rs 2,150	Rs 1,900	Rs 2,100	Rs 1,950
Netherlands	Rs 8,500	Rs 2,150	Rs 1,900	Rs 2,050	Rs 1,950
Denmark	Rs 7,500	Rs 2,150	Rs 1,850	Rs 2,050	Rs 1,950
Ireland	Rs 7,500	Rs 2,150	Rs 1,900	Rs 2,150	Rs 2,050
Finland	Rs 7,500	Rs 2,150	Rs 1,900	Rs 2,150	Rs 2,050
Poland	Rs 7,500	Rs 2,150	Rs 1,950	Rs 2,150	Rs 2,050
Norway DDU	Rs 9,500	Rs 2,150	Rs 1,950	Rs 2,250	Rs 2,150
Switzerland DDU	Rs 9,500	Rs 2,150	Rs 1,950	Rs 2,250	Rs 2,150
Belgium	Rs 7,000	Rs 2,150	Rs 1,850	Rs 2,050	Rs 1,950
New Zealand DDU	Rs 12,500	Rs 3,200	Rs 3,200	Rs 3,500	Rs 3,350
Scotland	Rs 7,500	Rs 1,900	Rs 1,800	Rs 1,850	Rs 1,830
Japan DDU	Rs 6,000	Rs 2,100	Rs 2,150	Rs 2,200	Rs 2,180
South Africa DDU	Rs 13,500	Rs 2,900	Rs 3,150	Rs 3,400	Rs 3,250
Austria	Rs 7,500	Rs 2,150	Rs 1,850	Rs 2,050	Rs 1,950
UAE	Rs 3,500	Rs 1,500	Rs 1,000	Rs 1,200	Rs 1,150
Saudi Arabia	Rs 5,500	Rs 2,700	Rs 1,850	Rs 1,900	Rs 1,880
China Checkout up to 2 kg	Rs 6,500	Rs 3,200	Rs 2,700	Rs 2,800	Rs 2,850
Qatar	Rs 6,000	Rs 3,150	Rs 1,950	Rs 2,050	Rs 1,980
Oman	Rs 6,500	Rs 3,500	Rs 1,950	Rs 2,050	Rs 1,980
Kuwait	Rs 5,500	Rs 3,300	Rs 2,250	Rs 2,300	Rs 2,280

Delivery And Shipping

Timeline

5-7 working days

Shipping Fee

Rs. 250

Free Shipping

Product-page based

We use a network of reliable couriers, including TCS, Leopards, and PostEx, to ensure your gear reaches you wherever you are in Pakistan.

Timeline: Standard delivery is 5-7 working days.

Major Cities: Karachi, Lahore, and Islamabad often arrive on the earlier side of the window.

Other Cities: Please allow the full 7 days for our couriers to reach you.

Shipping Charges: A standard delivery fee of Rs. 250 applies to all orders.

Note: Certain items may qualify for free shipping as indicated on the product page.

Parcel opening before delivery is not available.

We understand some customers prefer to check first, but courier partners require the parcel to be received before it can be opened. Please record your opening video right after delivery so any genuine issue can be handled smoothly.

Defective Products

We cover pickup and replacement for real defects

We take pride in our engineering, but if a piece leaves our facility with a defect, we handle everything. We will arrange the pickup and cover all shipping costs to get a perfect replacement to you.

To claim a defect replacement, you must provide video proof of the defect. This ensures we can track the issue back to our manufacturing and maintain our quality standards.

Here is what to do:

Record a video while opening your package. This is essential for us to process your claim.
Contact us immediately on WhatsApp with the video as proof.
We will arrange pickup and replacement at no cost to you.

The 7-Day Exchange Policy

Exchange window: 7 days from delivery date.

The short must be unworn, unwashed, have all original tags, and be sent back to us first.

Step 1

Send the parcel back

Return shipping to our warehouse is arranged and paid by the customer.

Step 2

We inspect the item

Once received, we check that it is unused, unwashed, and still tagged.

Step 3

Replacement dispatch: Rs. 300

We then send your new size. The replacement parcel has a Rs. 300 delivery charge.

If the fit is not right, we will swap it. You have 7 days from the delivery date to initiate an exchange.

The Condition: To be eligible, the short must be unworn, unwashed, and have all original tags attached. We cannot exchange items that show signs of gym use, wear, or washing.

The Process (Size Issues): Message our WhatsApp team with your Order ID. To keep the process fair and transparent, the customer sends the parcel back to our warehouse and covers that return shipping cost. Once we receive and inspect the item, we dispatch your new size with a Rs. 300 delivery charge.

Returns And Refunds

Size exchanges only

We are currently operating in limited batches and do not offer cash refunds. We offer size exchanges only.

Please consult the Size Guide carefully before ordering to minimize the need for exchanges. If you are between sizes, we always recommend going one size up.

Cash On Delivery

Cash on delivery is available nationwide across Pakistan at no extra charge.

Contact Us

Any questions about your order? Reach us on WhatsApp or at contact@trueawrah.com. We respond within 24 hours. Usually much faster.

- Umer and Zohaib